REFUND & RETURN POLICY

Return Window

Most Pro Shop items can be returned within 30 days of delivery, provided they are in like-new, unused condition with all original packaging and components included. All returns must be approved before anything ships back to us. Contact us first.

Restocking Fees

Items returned in a condition other than new and unused may receive a reduced refund or no refund, depending on the condition assessment.

Return Shipping

On voluntary returns (change of mind, no longer needed), return shipping costs will be deducted from your refund. We do not provide prepaid return labels for non-defective returns.

If the return is due to a defect or our error, we will work with you on shipping.

Orders Cancelled Before Delivery

Orders cancelled after placement but before delivery are handled case by case. If production or fulfillment has already begun on your item, fees may apply. Contact us as early as possible.

Manufacturer Warranties

All third-party products — including GolfJoy, Uneekor, Carl's Place products, and others — are covered under their respective manufacturer warranty terms. For warranty claims on third-party products, contact the manufacturer directly. We are happy to point you in the right direction if you need help.

Items That Are Not Returnable

• Software and digital goods (all sales final)
• Clearance or open-box items (sold as-is)
• Items that have been used, modified, or are missing original components

Payment

Studio ONE orders require full payment at the time of purchase. Like buying a product online, your payment processes when you order. This covers manufacturing, materials, and delivery scheduling.

Cancellation Before Delivery

If you need to cancel before your studio is delivered, contact us immediately. Cancellation requests are handled case by case depending on manufacturing status. Once manufacturing has begun, we cannot guarantee any refund.

After Delivery

Once your Studio ONE has been delivered and set up on your property, no refunds are available. The studio is a manufactured structure placed on your site. There is no practical way to return it.

Studio ONE Warranty

Studio ONE structures and components carry a 1-year warranty covering defects in materials and workmanship. To submit a warranty claim, contact us directly:

• Phone/Text: (208) 891-2376
• Email: matthew@snakeriver.golf

We will respond promptly and work with you to make it right.

Payment Structure

In-home simulator build-outs require full materials payment upfront. Remaining labor costs are due upon project completion.

Materials

Materials follow the same return policy as Pro Shop hardware above. If construction or work has not yet begun, materials may be eligible for return per those terms.

Once construction or work has begun, materials are non-refundable.

Labor

Services are non-refundable. Once work has begun on your project, some or all labor costs will be due depending on the stage of completion.

Travel Expenses

Travel expenses incurred for site visits, consultations, or project work are never refundable, regardless of project outcome.